Striving for enhanced customer service and customer satisfaction
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Ping An Bank has successfully transformed its operating structure into a modern one, prioritizing asset-light and capital-light structures to allow f...
Global and regional cash management banks across Asia-Pacific are making substantial investments in digital initiatives to enhance the overall transa...
For delivering twice the growth in deposits relative to the industry, and migrating 97% of its customer base to SMART business, Emirates NBD was recog...
Lu International is building an online wealth management platform, Lu Global, that leverages technology from China yet is tailored specifically for As...
In the Asia Pacific region, skilled and experienced tech professionals and regulatory compliance specialists will find themselves well-positioned in t...
Several key themes emerged amidst the many discussions by global leaders in payments, including QR code, blockchain, credit card schemes, fintech and ...
Westpac chief development officer Macgregor Duncan spoke about the importance of partnerships in driving innovation...
It is still early days for large technology companies or “big techs” in financial services, but given their size and customer reach, these have t...
Africa’s payments services are rapidly growing, driven by concerted efforts between mobile money operators, banks and fintech as well as regulatory ...
The German fintech’s dramatic collapse is likely to reshape the payment processing landscape as market rewards players leading innovation and value ...
The inaugural BankQuality™ Consumer Survey and Rankings in the Middle East interviewed 3,000 customers in three key markets in the region on their e...
Tech giants, which make up some of the world’s largest companies, are muscling into traditional banking spaces. But whether they want to crush the t...
The bank captured growth opportunities in Indonesia by focusing on improving customer experience and creating innovative digital services...
Exceptional leadership is demonstrated and proven during periods of sustained challenges and adversities to deliver strong and sustainable outcomes....
Customers decide which banks in the Africa region stood out from the rest and were most helpful during COVID-19 following the result of the BankQualit...
The chief executives of DBS Bank, Standard Chartered Bank and Microsoft discuss the impact of technological transformation and COVID-19 on the future ...
Industry experts highlight the rapidly evolving technology requirements such as frictionless payments, stronger data intelligence and cyber resilience...
Emerging technologies in AI are deployed to provide bank customers a seamless and speedy customer service experience. Not only will these solutions he...
During the Singapore Fintech Festival 2021, industry leaders and experts discussed the emerging technology innovations in financial services, the deve...
The financial services industry is undergoing a massive shift to cloud, but the challenging technology transition for incumbents requires a strategic ...
Financial inclusion goes beyond just having a bank account, said Emmanuel Daniel, founder and chairman of Wealth and Society, to Robert Rubinstein, ch...
Sam Everington, CEO of Engine, Starling Bank’s technology arm, discussed the advantages of the cloud-native and modular Software-as-a-Service bankin...
JP Morgan and Citibank emerged as the most frequently-used international banks in the TABInsights Asia Pacific Financial Institution Satisfaction Surv...
Generative AI is emerging as a game-changer, with new developments from the most promising companies in the field pushing its use...
Standard Chartered Ghana adopted a new business strategy to improve customer service and promote digital platform usage...
HKMA’s Fintech Promotion Roadmap developed with industry stakeholders aims to drive fintech adoption and spark discussions among banks and fintech c...
UOB SmartBusiness connects small and medium-sized enterprises with tailored digital solutions, fostering technological empowerment and resilience amid...
Toss Bank, led by CEO Hong Min-taek, shakes up South Korea's digital banking scene with innovation, daily interest payouts, and efficiency, positionin...
Huang Jin, general manager of wealth management and private banking at China Minsheng Bank, discussed the bank’s private banking strategies that emp...
Andrew Jong, managing director of personal financial services, and Kevin Ng, head of small and medium-sized enterprise (SME) banking, talk about the b...
TAB Global’s annual Retail Finance Leader of the Year award recognises outstanding contributions to sustainable banking and institutional transforma...
Charles Wong, CEO of GXS Bank, leads the charge in Singapore's digital banking landscape, targeting underserved segments with innovative solutions. Ba...
Dwaipayan Sadhu, CEO of Trust Bank, explains the company's plans to become Singapore's fourth largest digital retail bank. Backed by Standard Chartere...
Banque Saudi Fransi leaders Millaniyage Nuwan Perera and Ali Najim Alkhamis stressed Saudi Arabia's strategic initiatives toward economic diversificat...
TAB Global’s annual Retail Finance Leader of the Year in Asia Pacific award recognises outstanding contributions to sustainable banking and institut...
AVIC Trust leads China’s dynamic family trust sector with assets over $69 billion, demonstrating innovation and expertise, and spearheading transfor...
TABInsights’ global benchmarks in retail and digital banks, and financial platforms, signal a significant shift towards digital transformations...
Bank of the Philippine Islands is expanding its reach and deepening retail loan market impact by enhancing digital and physical networks, embracing op...
Ahead of his keynote at The Asian Banker Summit in Hong Kong in May 2024, Holmes, known as Lord Holmes in the UK House of Lords, discussed his expansi...
Malaysia’s KAF Investment Bank builds its new digital platform to bring Islamic banking up to date for a new age....
Financial institutions are swiftly adopting blockchain and cryptocurrencies, catalysing regulatory discussions and heralding a significant shift in th...
Leveraging advanced AI, the bank aims to be among the top 5% of profitable digital-only banks globally by the end of 2024, transforming digital bankin...
Farro Capital claims its success lies in its comprehensive and personalised approach to wealth management. The firm offers services ranging from wealt...
Bank Aladin aims to transform Indonesia’s banking landscape through strategic partnerships and innovative sharia-compliant financial solutions, emph...
UnionBank strengthens its consumer banking segment through strategic acquisitions and innovative digital transformation initiatives....
Bank Saqu is modernising digital banking for solopreneurs and SMEs in Indonesia through innovative technology and customer-centric services...
Antonio Vitor, chairman and CEO of BNCTL, discussed the bank’s technology upgrades and how they are helping expand financial inclusion and drive gro...
Bank Saqu is modernising digital banking for solopreneurs and SMEs in Indonesia through innovative technology and customer-centric services...
Barani Sundaram, CTO of East West Bank, explained how the bank is modernising its core systems to improve customer service and operational efficiency,...
Cho Won June, director of information strategy and technology at J Trust Bank explained how the bank is tackling the challenges of outdated legacy sys...
Duleep Liyanage, CIO at LOLC Cambodia, shared how the bank is using modern technology to expand financial inclusion and improve customer service acros...
Barclays' $1 billion investment in global payment infrastructure aims to expand client access to local instant payment systems while enhancing cost-ef...
In an in-depth interview with John Yang, Executive Vice President and Head of Private Wealth Management, and Freddie Chen, Senior Vice President and H...
Duleep Liyanage, CIO at LOLC Cambodia, shared how the bank is using modern technology to expand financial inclusion and improve customer service acros...
JP Morgan is advancing global settlement by leveraging programmable payments, expanding the use of JPM Coin via its Onyx platform, employing AI to enh...
South Asia and Southeast Asia are poised to dominate fintech lending, driven by unique growth factors and supportive ecosystems....
Cross-border payments in the Middle East are becoming more streamlined, inclusive, and with better compliance in response to increased trade, investme...
JP Morgan is advancing global settlement by leveraging programmable payments, expanding the use of JPM Coin via its Onyx platform, employing AI to enh...
Panel discussion explores strategic investment opportunities in Latin American markets for Chinese enterprises, focusing on navigating complexities in...
Cathay United Bank has been recognised with nearly 90 awards as of November 2024, underscoring its achievements in areas such as wealth management, d...
Qin Jizhang, chairman of Bank of Jilin since May 2023, has rebuilt the bank’s balance sheet and set a new direction pivoting from corporate lending ...
DBS has improved its digital customer experience by making most branch banking transactions digital though it s Video Teller Machines...
Eight fintech finalists were selected for the competition. Each fintech made a seven minute presentation pitch followed by three minutes of questions ...
Emmanuel Daniel, chairman, The Asian Banker, outlines the profiles of several digital entrepreneurs to remind bankers the skill, talent and passion th...
Indonesian lender, Bank Central Asia is turning towards the latest technology and a large well-trained human resource to improve the banking experienc...
Navin Gupta, Ripple’s managing director for South Asia and MENA, discusses why emerging markets are ripe for opportunities in the payments sector, t...
In this Leadership Perspective series, Yasushi Itagaki, president director at Bank Danamon Indonesia, discussed the digital transformation and synergy...
David Becker, managing director Asia at Temenos, shared his perspectives on the emerging key technology trends, how banks need to focus on building th...
Simon Beitz, founder and CEO and Craig Fenwick, co-founder and CFO at Alex Bank share their business model, strategic plans for future growth and how ...
Radha Pillay, regional sales director for Asia Pacific at SmartStream, shared his views on the evolving technology requirement of financial institutio...
Thomas De Souza, chief technology officer, financial services at Hitachi Vantara, and Charles Chow, director of sales engineering at CommVault, shared...
Ukrainian ambassador Kateryna Zelenko, in an exclusive conversation with The Asian Banker's Emmanuel Daniel and Mathew Welch discussed the implication...
Vinay Mendonca, Global Head of Product at HSBC, talks about the progress made by the bank in the digitisation of its trade finance and the improvement...
Barry Rodrigues, Finastra discusses how consumers’ and corporates’ access to financial services through multiple channels in addition to banks’ ...
Red Hat's Arvind Swami, and Richard Harmon discussed how payment transactions have grown significantly during the pandemic and how cloud technology ga...
Kelvin Tan of Standard Chartered Bank and Peter Murray of Amazon Web Services discussed the launch of BukaTabungan, the digital bank partnership with ...
Alex Manson and Kelvin Tan of audax discuss how the company enables banks to efficiently modernise technology infrastructure through a core banking ag...
Eli Shoshani, head for Asia Pacific at Bottomline Technologies, emphasised the rapid advancements and innovations in artificial intelligence and other...
Malaysia’s KAF Investment Bank partnered with software provider Temenos to build its new digital platform and revolutionise Islamic banking for a ne...
Damien Dugauquier, co-founder and CEO of iPiD, and Alain Raes, founding partner and chief commercial officer, explained iPiD's pioneering role in scal...
Under chairman Cho Yong-byoung, the Korea Federation of Banks will focus on enhancing industry ethics and innovation, aiming to combat misrepresentati...
Mike Dickinson, COO and CPO of Brankas, emphasised the critical importance of consent and authentication in secure data exchange, highlighting the com...
Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper...
In this interview, Avinash Raghvendra, president and CIO at Axis Bank shares key strategic and technology imperatives of the bank, its recent initiati...
At Hong Kong FinTech Week 2023, Anna Liu, general manager of tokenisation at HashKey Group, and Leo Li, CEO of the subsidiary HashQuark, talked about ...
The financial services industry (FSI) is a cornerstone of ASEAN’s economy and in this FSI Leadership Conversation Series, we speak to the region’s...
Industry leaders converged in Seoul to explore the transformative potential of emerging technologies like AI and blockchain, and highlighted the imper...
Dennis Tan, CEO of Prudential Singapore, discussed the shifting concerns of customers post-pandemic towards personal well-being and financial security...
The William ‘Bill’ Seidman Award for Lifetime Achievement was conferred on Tay Ah Lek, managing director and CEO of Public Bank, at The Asian Bank...
GXBank is the frontrunner in inclusive, technology-driven financial services in Malaysia. Its CEO Lai Pei Si discussed the bank’s journey since its ...
As Southeast Asia’s economic clout continues its inexorable rise, Cathay United Bank (CUB) is turbocharging its Singapore operations, establishing t...
The Excellence in Retail Finance and Technology Innovation Hong Kong Awards 2024 held recently, recognised the achievements in digital and retail bank...
Expanding beyond Taiwan, the bank will focus on ASEAN markets to bolster global supply chain resilience and regional economic integration, according t...
GXBank is the frontrunner in inclusive, technology-driven financial services in Malaysia. Its CEO Lai Pei Si discussed the bank’s journey since its ...
GXBank is the frontrunner in inclusive, technology-driven financial services in Malaysia. Its CEO Lai Pei Si discussed the bank’s journey since its ...
The bank‘s senior vice-president Enrico Hernandez outlined the benefits of core banking transformation, and challenges and risks for banks....
At a recent roundtable hosted by The Asian Banker, industry experts from banks and financial institutions across Asia offered a comprehensive overview...
One of Vietnam‘s leading commercial banks, Saigon-Hanoi Bank, accelerates its digital evolution with cutting-edge banking solutions....
The bank‘s senior vice-president Enrico Hernandez outlined the benefits of core banking transformation, and challenges and risks for banks....
Baiduri Bank is modernising its core banking capabilities by implementing Temenos Transact, paving the way for enhanced digital services, streamlined ...
Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,...
Trinh Vinh Hien, chief technology and digital officer of Vietnam’s PVcomBank, and Ramki Ramakrishnan, managing director for Asia Pacific at Temenos,...
Lichen Hung, O-Bank’s CIO, shared insights into the journey and motivations behind transforming a traditional banking institution into a leading dig...
Lawrence Chan, Group CEO of NETS discussed the company's new merchant solutions such as Soft Point-of-Sale (SoftPOS) and outlined key initiatives plan...
UOB’s acquisition of Citigroup’s ASEAN banking franchise, encompassing 2.4 million customers, marked a major expansion. Leveraging innovation and ...
Walter de Oude, founder of Singlife, has launched Chocolate Finance, a platform aimed at optimising spare cash with competitive returns, user-friendly...
Soe Sandar Aung, head of core and digital banking at CHID Bank, discussed how the bank is updating its operations to meet new regulatory demands, focu...
At The Asian Banker Finance Indonesia 2024, co-hosted with PERBANAS, Indonesian financial leaders outlined the ambitious Vision 2045....
Walter de Oude, founder of Singlife, has launched Chocolate Finance, a platform aimed at optimising spare cash with competitive returns, user-friendly...
As financial institutions become increasingly interconnected, ensuring digital operational resilience while embracing artificial intelligence (AI) inn...
At SIBOS 2024, Adam Lieberman, chief AI officer at Finastra, outlined the company's strategic focus on AI and its impact on financial services. ...
Swift and Bottomline collaborate to streamline cross-border payments and help financial institutions meet upcoming ISO 20022 deadlines, reducing frict...
At the Singapore Fintech Festival 2024, Matthew Driver, executive vice president, head of services at Mastercard Asia Pacific, highlighted that as acc...
On Day 1, the Japan Innovation Study Tour 2025 opened with a welcome from tour hosts Foo Boon Ping, president and managing editor of The Asian Banker,...
The second day of the Japan Innovation Study Tour 2025 provided an in-depth look at how Japan’s financial institutions are leveraging technology, st...
Amy Yang, Retail Banking Group CEO at Taiwan’s CTBC Bank, was recognised as the Retail Finance Leader of the Year in Asia Pacific for 2025 at the TA...
Standard Chartered and its Hong Kong subsidiary, Industrial Bank of Korea, First Bank of Nigeria and WeBank were recognised at The TAB Global Excellen...
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