UOB Thailand improves branch banking with advanced insights

UOB Thailand introduced its Seamless Next-Best-Solution Advisory, improving its branch banking through strategic integration of data analytics and customer-centric technologies. This initiative transformed branch operations by digitalising key processes and enriching staff capabilities with sophisticated analytical tools and integrated systems such as Smart CRM, Smart Referral Platform, and Virtual Branch features. These enhancements significantly improved both customer engagement and operational efficiency, evidenced by a 16% increase in deposit balances and a 67% surge in successful referrals.