CTBC Bank enhances loan processing with AI, reducing call waiting time by 78% and achieving 99% digital application completion

CTBC Bank’s AI-driven loan initiative integrated eKYC, onboarding, and fraud detection. Leveraging natural language processing and automated speech recognition, it reduced call waiting time by 78%, achieved 99% digital application completion, 64% auto-approval rate, and increased loan volume. 

For this improved customer experience, the award for Best KYC & Customer Onboarding Technology Implementation goes to CTBC Bank.