Learning customer experience and brand loyalty from other industries
Innovation led by financial institutions
The latest trends in payments systems and fintech development
Elements of an innovative culture and ecosystem
The host will guide you through the programme and site visits. Participants will be requested to introduce themselves, their respective organisations and the marketplace in which they operate.
Siam Commercial Bank transformed itself from a traditional institution into a complete financial technology group. Over the past five years, it progressively reimagined the bank’s technology architecture and also set up several tech-driven start-ups under the SCB Transformation Project. Their successes include SCB 10X, which has received $400m in tech investments and Purple Ventures’ Robinhood, a food-delivery app with over 2 million users.
10:30 – 12:00National Innovation Agency (NIA) is to support and develop Thailand’s innovation system, in both the way of improvement and initiation to promote economic restructuring and competitive enhancement. They function as the key engine driving national innovation by co-creation, networking, fostering and partnering different organisations from various fields such as academic, technology, industry, finance and investment. Its main focus is on utilizing knowledge management to achieve innovation, particularly to foster “innovation on cluster platform” which uses innovation as the principle tool in improving quality of life and driving towards an increasing competitive economy.
14:00 – 15:30By providing low-priced delivery services, Flash service was initially designed for online sellers on platforms such as Facebook, Instagram, and LINE. Using its door-to-door pickup and delivery service, Flash Express accounted for 15% of Thailand’s parcel delivery market share. The company uses its own technology and big data developed in-house. It offers a suite of services for e-commerce service providers, such as Flash Logistics for large-item delivery, Flash Fulfillment for goods storage, and Flash Money financial services.
16:30 – 18:00Founded in 2013, Ascend Money is Thailand’s first fintech unicorn. In September 2021, the company raised U$150 million in investor funding that gave it a U$1.5 billion valuation. It is one of the Southeast Asia’s leading companies providing innovative payment and financial services across seven counties, namely Thailand, Vietnam, Myanmar, Cambodia, and the Philippines and Malaysia.
Ascend Money is the company behind TrueMoney Wallet, the leading digital payment and financial service platform in Thailand, with more than 50 million users. It is expanding digital financial services, including digital lending, digital investment and cross border remittances across Southeast Asia.
Central Retail Digital is the combination of Cenergy Innovation, Central Group Online, Retail Innovation & Service (RIS) under the umbrella of Central Retail Corporation (CRC), Thailand’s largest retailer. It provides the best solutions for the group worldwide by creating a strong technology foundation, group collaboration, and Omnichannel framework.
Since its founding, Central Group has been at the forefront of innovation, creating new and unique experiences for its customers. Its Retailigence strategy has comprehensively transformed and incorporated the Digital First mindset and culture into its operation. As an omnichannel first mover, the company knows the 5.0 Omi-customer and improved its Customer-Centric Omnichannel Platform connecting offline stores with the digital platform.
13:30 – 15:00Krung Thai Bank is focused on innovating and developing digital financial products and services in line with rapidly changing customer behaviour. Its new Krungthai NEXT application was developed with world-class technology and includes features that can support future financial activities. Pao Tang, an open banking application, can support and facilitate routine life and business needs on an open digital platform with services in payments, government, health, education and public transportation.
16:00 – 17:30We will recap the site visits and discussions with experts, and exchange personal conclusions, ideas and insights. Delegates will be asked to present their feedback and takeaways from the tour.
18:00 – 18:30
