Best SME Bank in China - Ping An Bank

The winning bank’s SME customer base increased by 20% in 2021 after it optimised its loan application process for small and medium businesses and increased channels through application programming interface (APIs) to external platforms. Its total revenues increased by 7.1%, while cost income ratio decreased by around 10%. Fee income as a percentage of total SME revenue increased by 16.6% or four percentage points by end of 2021. 

The bank streamlined its online application customer experience by using QR code and simplified filtering page design in 2021. By leveraging big data and artificial intelligence, it is able to complete credit evaluation in minutes. The Best SME Bank in China award goes to Ping An Bank