Best Mobile Banking Service in Hong Kong - Hang Seng Bank

With the help of big data and customer research, the winning bank has been rolling out enhancements and new capabilities, aiming to develop a customer-friendly mobile app to meet their banking needs. In 2021 alone, the bank has offered over 415 new services and enhancements in digital banking. Continuing strong digital sales momentum in 2020, the winning bank’s digital revenue further grew by over 12% YoY in 2021, with four percentage points YoY growth of its customer base using digital banking services. The winning bank also possessed the leading mobile active ratio among its local peers, with close to 80% of transactions conducted through digital channels.

The Best Mobile Banking Service in Hong Kong goes to Hang Seng Bank.