The winning bank was able develop its retail business with strong and steady growth rates, and sustainable profitability amid a turbulent credit environment in 2023.
Despite already being an industry leader, the bank is actively improving its digital sales capabilities and retail fee income, which resulted in a 27-basis-point increase in the bank’s retail loan market share, establishing a leading and still growing position in the industry. For its strong and consistent growth in 2023, deepening digital transformation and market leadership, the award for the Best Retail Bank in Vietnam goes to BIDV.