11:00 – 12:15
Welcome Address
Leadership Dialogue
7Rethink, reimagine and redefine the financial services ecosystem
The financial services ecosystem in Thailandcontinues to go through tremendous changes. Factors such as pandemic, political upheavals, development of new regulations, and rise of non-traditional players are keeping financial institutions on their toes. Technology development is robustly improving customer experience and operations. How are we staying on top of it all?
In this dialogue, we will discuss how these pivotal forces are changing the landscape and creating opportunities for building next-generation, data-driven financial services ecosystem.
- How digital innovation and transformation continue to be important to drive resilient, sustainable and inclusive finance?
- The rise of embedded finance to enhance customer experience and alternative revenue streams
- How open APIs facilitate the building of ecosystems/platforms and improve information sharing and collaboration to deliver more effective and seamless user experience?
- Future of finance in Thailand – the possible entry of virtual banks and non-traditional players to disrupt the market
Session Host: Foo Boon Ping, Managing Editor, The Asian Banker
