The Agenda

Opening Keynote

International Keynote

Leadership Dialogue

Rethink, reimagine and redefine the financial services ecosystem

The financial services ecosystem in Thailand continues to go through tremendous changes. Factors such as pandemic, political upheavals, development of new regulations, and rise of non-traditional players are keeping financial institutions on their toes.

Technology development is robustly improving customer experience and operations. How are we staying on top of it all?

In this opening session, we will discuss how these pivotal forces are changing the landscape and creating opportunities for building next-generation, data-driven financial services ecosystem.

Over the years, AI has quickly climbed the priority ladder, becoming a differentiator factor. It enabled FIs to clearly interpret the vast amount of data collected, deliver hyper-personalised customer experience, improve decision making, and boost operational efficiency. The session will cover the following key areas:

• Harnessing the power of data and AI to create hyper-personalisation
• How are FIs integrating AI and machine learning (ML) across their value chain?
• Data: How is it enabling financial service providers to make their data more actionable?
• Identifying best strategies for specific geographic and demographic customer segments, and predicting customer needs and trends
• Should financial institutions invest in AI or buy these services from technology players who are better invested?

• Awards programme: Process, methodology and scorecards
• Overview of the Thailand retail banking market
• Key findings from the awards programme
• Best practices in Indonesia (based on submissions)

Briefing by Richard Hartung, International Resource Director, The Asian Banker

FIs have been at the forefront of combatting cyber-attacks, while trying to create a balance between digital business growth, and cybersecurity.

In response to the emerging risk, FIs are leveraging converged platforms that employ a variety of advanced technologies to defend their web and mobile applications, and APIs against a broad array of security threats and fraud risks.

In this session, we will discuss about the rising of the digital fraud and what can be done to defeat hidden threats in order to deliver better customer experience at a lower cost.

The discussion topics include:

• Increasing the investment to mitigate cyber-attacks or outsource
• Collaboration between public sector and the financial services industry
• Cyber-attacks caused by vulnerabilities in shared banking systems and third party networks
• Educating customers on privacy
• Is AI instrumental on how FIs improve their security as well as preventing and detecting fraud?