Rethink, reimagine and redefine the financial services ecosystem
The financial services ecosystem in Thailand continues to go through tremendous changes. Factors such as pandemic, political upheavals, development of new regulations, and rise of non-traditional players are keeping financial institutions on their toes.
Technology development is robustly improving customer experience and operations. How are we staying on top of it all?
In this opening session, we will discuss how these pivotal forces are changing the landscape and creating opportunities for building next-generation, data-driven financial services ecosystem.
Over the years, AI has quickly climbed the priority ladder, becoming a differentiator factor. It enabled FIs to clearly interpret the vast amount of data collected, deliver hyper-personalised customer experience, improve decision making, and boost operational efficiency. The session will cover the following key areas:
Briefing by Richard Hartung, International Resource Director, The Asian Banker
The retail payments landscape has always been evolving, not just because of changing consumer behaviour but also due to regulatory reforms and governments’ drive for financial inclusion and digital payment. The COVID-19 pandemic forced the consumers to switch to cashless and online transactions, as well as adopt e-commerce.
In this session, we will discuss the latest trends in payment business models, unified payment platforms, and monetisation of data, to achieve payment profitability. The session will also discuss about how to establish a resilient payments business model and address the growing threats from alternative banking solutions.
The shift to digital transactions has given consumers convenient and 24/7 access to responsive and contextualised experiences. In order to provide such customised services in real-time in an increasingly online-to-offline (O2O) environment, FIs are modernising their technology architecture and infrastructure with cloud-based capabilities. This has empowered institutions with greater agility to innovate and become more scalable, secure and efficient operations.
The session will discuss how a well-designed cloud strategy with an integrated data management architecture can empower institutions to deliver real-time intelligence, analytics and decisioning, as well as provide faster and more differentiated customer experience.
FIs have been at the forefront of combatting cyber-attacks, while trying to create a balance between digital business growth, and cybersecurity.
In response to the emerging risk, FIs are leveraging converged platforms that employ a variety of advanced technologies to defend their web and mobile applications, and APIs against a broad array of security threats and fraud risks.
In this session, we will discuss about the rising of the digital fraud and what can be done to defeat hidden threats in order to deliver better customer experience at a lower cost.
The discussion topics include: