Christian Kapfer has served as research director since 2004, providing research and consulting services to top-tier financial institutions and their investors in benchmarking their business and strategic capabilities in consumer and retail financial services.
Liquid Group founder and CEO, Jeremy Tan, describes the current payments landscape for non-bank financial institutions and believes personalisation to…
LINE Pay has been aggressively expanding locations and merchants that revolve around users’ lifestyle such as convenient stores, shopping malls and transport…
Lovney said in order to help foster the ecosystem and drive volume on the platform, NPP Australia are developing standards for structured data in a number…
WeBank, a digital micro lender of Tencent Financial Technologies, applies blockchain to create transparency and trust with its business partners and aims…
The most competitive digital retail financial institutions come all but from China, and the elite club of the top 10, representing all non-bank financial…
Globally, commercial banks have demonstrated that they are not the underdogs when it comes to growing the number of digital users. They compete well in…
While steering the calls, Eva reduced incorrect routing by 73% and has also resulted in overall 50% reduction in the time taken to digitally serve a customer…
Paul Heath, founding partner and chief executive officer, Koda Capital in Australia, believes the breakdown of Australian banks’ vertically integrated…
As the race towards digitalisation intensifies, the relationship between banks and “big tech” companies is increasingly marked by collaboration and synergy,…