New dawn hits retail banking -
How to win in the transformed landscape

The financial services landscape is very different from what it was few years ago. Factors such as economic uncertainty, developments of new regulations, technological disruption and the ultimate race to meet customers’ expectations, are pushing financial institutions to rethink, reimagine and redefine their positioning and value proposition. Retail financial institutions continue to defend their market position and franchise strength through the cultivation of e-platforms as the digital strategy is reoriented from simple customer onboarding to one of engagement, making it all the more critical in this uncertain COVID-19 era. The disruption from fintech players and platform providers reverberates across the industry as new ecosystems are formed and distinct competitive advantage is realised through the application of emerging technologies. The Asian Banker’s annual Heads of Retail Finance Meeting will be held virtually this year. Into its 20th year, the event has become the most authoritative gathering of senior executives from retail financial institutions, insurance, fintech and large technology companies across the Asia Pacific, Middle East and Africa regions, sharing their insights and views on the current themes that are reshaping the financial services industry. This dialogue is held in conjunction with the annual Excellence in Retail Financial Services International Awards Programme, which assesses financial institutions as well as new players, such as payments companies, marketplace platforms and alternative financial services platforms, made possible by fintechs greatly contributing to the retail financial services industry transformation.