The Agenda

Finance Malaysia 2023 | Agenda

Thursday, 7 September 2023 | Kuala Lumpur, Malaysia
08:30 – 09:00

Registration & Morning Networking

09:00 – 10:15

Welcome note

  • Mahadhir Aziz, CEO, Malaysia Digital Economy Corporation (MDEC) (Invited)
  • Foo Boon Ping, President and Managing Editor, The Asian Banker

International keynote

  • Benjamin Lee, Head of BIS Innovation Hub Singapore Centre

Leadership dialogue

Reimagining the future and digitisation journey of finance in the Malaysia

  • Latest trends and development in the financial industry – risks and benefits of digitalisation
  • Growth of newly licensed digital banks in the financial ecosystem
  • Disruptors and non-industry players redefining market boundaries
  • Next-gen technologies transforming the financial services in Malaysia
Invited panellists include:
  • Kalyani Nair

    Group Chief Digital Officer, Maybank

  • Fozia Amanulla

    CEO Designate of the Digibank and Deputy CEO, Boost Credit

Session Host:
  • Foo Boon Ping

    President and Managing Editor, The Asian Banker

  • Shailesh Grover

    Chief Digital Innovation Officer, Hong Leong Bank Berhad

10:15 – 10:45

Tea/Coffee break

10:45 – 11:30

Panel Discussion

Ushering in a new era of customer experience through digital platforms

The financial services industry has transformed customer experience. Banks and institutions offer innovative products, improve communication, and use AI and API to create sustainable digital platforms. Super-apps in Asia Pacific provide all-in-one solutions for mobile payments, insurance, credit services.

  • Role of AI and machine learning ML in hyper-personalised products and services
  • Leveraging data through open banking and API
  • Accelerating cloud adoption for greater efficiency, scale and data
  • Strengthening fintech collaborations to speed up digital transformation
Invited panellists include:
  • Pei Si Lai

    Managing Director, Digital Bank Project, Grab Financial Group

  • Yew Choong Chew

    Chief Data Officer, AmBank

  • Kanags Surendran

    Head of Digital & Personal Segments, CIMB

Session Host:
  • Wilson Chia

    International Resource Director, The Asian Banker

11:30 – 11:45

Risk-Based Fraud Prevention: Global insights and best practices

  • The impact of modern-day fraud on the customer
  • What will this mean for Account Takeover attacks?
  • Are kill switches the answer? No, risk-based analytics should be the go-to
  • Case study
Presentation by:
  • Daniel Holmes

    Fraud Prevention SME, Feedzai

11:45 – 12:30

Panel Discussion

Breaking Boundaries: Redefining the way we pay in a digital world

Traditional and non-traditional players continue to expand their digital offerings and offer a wide range of payment services in response to increased demand for contactless services.

  • New business models and partnerships that advance payment capabilities
  • Super-apps for seamless user experience—where do banks stand?
  • Embedded finance and cross-border e-commerce to fulfil customer needs
Invited panellists include:
  • Alan Ni

    CEO, Touch ‘n Go Group

  • Gary Yeoh

    Chief Commercial Officer, PayNet

Session host:
  • Jame DiBiasio

    Founder & Editor, DigFin Group

12:30 – 13:30

Networking Luncheon

13:30 – 14:15

Panel Discussion

Harnessing the power of cloud, AI to deliver hyper-personalisation and achieve effective risks/fraud management

Cloud and cutting-edge technologies are driving digitalisation. They enhance business processes, operational resilience, product performance, and data availability. AI in the cloud allows seamless data transfer, access, and analytics, as well as security automation.

  • Increased adoption of cloud-based core banking systems for scalability, security, and cost-effectiveness
  • Integrating AI and applied analytics into cloud computing for hyper-personalised experiences
  • Leveraging cloud-based financial services apps to enable innovation and enhance digital offerings
  • Implementing AI and ML—are we ready to secure data and combat fraudsters in the hybrid world?
  • Cyber resiliency for business continuity, reducing risks and severity of attacks
Invited panellists include:
  • Abid Adam

    Chief Risk and Compliance Officer, Axiata

Session host:
  • Wilson Chia

    International Resource Director, The Asian Banker

14:15 – 14:45

Panel Discussion

Unlocking the Future of Finance: How open banking API drive digital transformation

The open banking approach continues to gain favour in 2023. Banks are developing scalable API capabilities to increase revenue streams and develop customer-centric products and services. Risks tied to sharing data with third parties, however, remain a challenge.

  • Adoption of closed or hybrid API for data security
  • Partnering with fintechs to provide omnichannel banking experiences
  • Developing an integrated ecosystem for service expansion
  • Applied AI and ML for real-time customer insights
Invited panellists include:
  • Rafiza Ghazali

    CEO Designate, KAF Digital Bank

  • Bill Streitberg

    Chief Information and Technology Officer, Hong Leong Bank

  • Daniel Li

    Chief Digital Officer, Bank of China Hong Kong

Session host:
  • Christian Kapfer

    Research Director, The Asian Banker

14:45 – 15:30

Closing keynote:

Reimagining the Bank of the Metaverse and the Future of Digital Finance

In this exciting session, we will embark on a journey through the age of virtual reality (VR), augmented reality (AR), and non-fungible tokens (NFTs). Discover how this approach enables decentralised finance (DeFi) to spark a wave of innovation.

  • Exploring the potential role of the Bank of the Metaverse
  • Benefits, risks, and regulatory considerations of DeFi
  • Role of NFTs and digital assets
  • Collaborative efforts to establish standards, interoperability, and governance frameworks
Invited panellists include:
  • U-Zyn Chua

    Co-founder and CTO, Cake Group

  • Gerald Goh

    CEO, Sygnum

  • Peter D. Finn

    Co-founder and CEO, Synectify

Session host:
  • Jame DiBiasio

    Founder & Editor, DigFin Group

15:30 – 16:00

Tea/Coffee break

16:00 – 17:00

Welcome Speech

  • Foo Boon Ping, President and Managing Editor, The Asian Banker

Briefing on the Malaysia Awards Programme 2023 & Key Trends

  • Awards programme: Process, methodology and scorecards
  • Overview of the Malaysia’s retail banking market
  • Key findings from the awards programme
  • Best practices in Malaysia (based on submissions)
Presentation by :
  • Christian Kapfer

    Research Director, The Asian Banker

Finance Malaysia Awards Ceremony 2023


End of programme

*Please note that this is a working agenda and topics and speakers are subject to change.

Agenda & Speaking Opportunities:

Exhibition & Sponsorship Opportunities:

Delegate Registration: