The Agenda

Unlocking financial inclusion opportunities with open banking

Technological advancements are reshaping the financial services industry. Open banking API has the potential to drive accessibility to financial services by offering personalised experiences and cost-effective solutions. The future with open finance and sharing data will have a huge impact on achieving financial inclusion. In this session, we will discuss how the advent of open banking can boost the acceleration of financial inclusion in an emerging market.

• Identifying challenges and opportunities of open banking in achieving financial inclusion
• Leveraging customers’ data to build a financial profile for unbanked and underbanked
• Utilising data and AI algorithms for a real-time decision making
• How will open banking API and data sharing affect the risk appetite of traditional and non-traditional players
• The need for developed regulatory frameworks of open APIs for data protection and security

E-payments have revolutionised in the past years aiming to disrupt cash-based economies. Digital payments in Indonesia are growing because of the increasing demand of the customers’ needs. With the rise of payment platforms and fintechs solutions, the digital payments have become more secured and customer-friendly. In this session, a panel of experts and thought leaders will discuss the latest global trends in the digital payments landscape.

• The rise of embedded finance to enhance customer experience and alternative revenue streams
• Leveraging digital wallets in a market with high financial exclusion
• Risks and challenges tackled by buy now pay later (BNPL) business model
• AI and machine learning for payment data monitoring and preventing fraud
• The impact of legalising cryptocurrencies on financial inclusion

• Awards programme: process, methodology, and scorecards
• Latest updates on the key developments in retail finance and technology
• Key findings from the awards programme

The adoption of cloud and cutting-edge technologies is a catalyst for digital transformation. These technologies have the ability to structure and strengthen business processes, operation resilience, product performance, and data availability. Utilising AI in the cloud allows a seamless data transfer, access, and analytics as well as security automation. In this session, we will discuss the benefits of cloud and AI to accelerate the banks’ digital journey.

• Cloud computing evolving the customer preference and mitigating risks
• Integrating AI into cloud computing to deliver business intelligence and enhance customer experience
• Will AI in cloud trigger more waves of innovation?
• Advanced data analytics, RPAs, and machine learning to ensure operational resilience, agility, and scalability

SMEs approximately represent 16% of the total bank lending market. The Indonesian SMEs are struggling to obtain credit access due to lack of credit information and risk of default, and most banks are unwilling to lend to them. The fintech players are evolving to embrace the sector and offer more solution and loans to micro, small and medium enterprises (MSMEs). In this session, we will discuss how the collaboration of FIs and fintech will support the SMEs to finance and achieve financial inclusion.

• How banks can collaborate with fintechs to build a credit profile for the unbanked/underbanked SMEs?
• Understanding the needs of the SMEs’ ecosystem to expand business and sustain growth
• The role of the regulators to support SMEs as part of financial inclusion
• AI-powered platforms and advanced data analytics to supercharge SMEs and decision intelligence

Cyber risk exposure is getting more aggressive with the imminent digital transformation in the financial sector. Although the implementation of new technologies is aiming for superior customer experience, these emerging technologies will bring new and more complex risks. This session will feature how to enhance these changes using the most advanced technologies and what are the compliance and regulatory factors elevating the cybersecurity space.

• IT security adoption to combat risks brought by digital revolution
• Business intelligence vs. data analytics – adopting advanced technologies
• Digital resilience and cloud security strategies shaping the industry
• Fintech and regtech innovations to remit compliance
• Regulatory intelligence and culture shift to safeguard sustainable digital transformation