Excellence in Retail Financial Services Convention 2023

08:30

Registration

09:00

Welcome Address

Foo Boon Ping, President and Managing Editor, The Asian Banker

Nguyen Quoc Hung, Secretary General, Vietnam Banks’ Association (VNBA)

Opening Keynote

Senior Representative, State Bank of Vietnam (SBV)

International Keynote

Emmanuel Daniel, Author of ‘The Great Transition - the personalization of finance is here’; Founder, The Asian Banker

Emmanuel Daniel is the founder of TAB Global which includes The Asian Banker, Wealth & Society, TABInsights, BankQuality and The Banking Academy amongst others. He is an award-winning writer and author with a background in management consulting. Emmanuel will outline how the banking industry will evolve from being focused on platform technologies to a level of personalization never seen before. He will also capture an essence of the convergence between centralized and decentralised finance.

09:30

The International Heads of Retail Annual Dialogue

Rethinking a sustainable digitisation journey of finance

How are you managing disruption and preparing for the future of retail finance?
How are you ensuring sustainability and profitability of the retail business?
How you are utilising technologies like AI, machine learning, edge computing, cloud and augmented reality for new financial services models and consumer empowerment?
How are you managing cybersecurity and data related IT risks in an increasingly digitalised world?
How do you create a collaborative and customer-centric ecosystem to understand and serve your customers better?

Panelists include:

Samir Subberwal, Head, Consumer Private and Business Banking, Asia; Global Head, Digital Business, Standard Chartered
Mary Lo, General Manager, Personal Banking & Wealth Management, Bank of China (Hong Kong)
Manoj Varma, SEVP, Consumer Banking Head, UnionBank of the Philippines
Raymond Chui, Group Chief, SME and Commercial Banking, Alliance Bank Malaysia
Ashok Lahurawala, Head of Group Operations, Abu Dhabi Commercial Bank
Daniel Cheong, Head of Consumer Banking, CIMB
Girish Sehgal, Head of Wealth Management, ICICI
Raymond Sia, CEO, Canadia Bank
Supreecha Limpikanjanakowit, FSVP, Integrated Channels and Business Solutions Division, Kasikornbank
Dick Ho, Deputy General Manager, Personal Banking and Wealth Management, Bank of China (Hong Kong)
Thị Quỳnh Giao Nguyễn, Senior Executive Vice President, BIDV
Le Phuong Hai, Executive Vice President, VietCredit
Kian Chiong Lim, Head, Retail Banking, Baiduri Bank
Buckley Darren, Chief Retail Banking Group Officer, Techombank
Chien Dinh Van, Deputy CEO, Head of Retail Banking Division, TPBank
David Jimenez Maireles, Deputy CEO, Chief Experience Officer, TNEX
Trinidad Neil, Vice President, Head of Crypto Currency, GCash

Co-hosts: Philippe Paillart, Chairman, Advisory Council, Excellence in Retail Financial Services Global Awards and Foo Boon Ping, President & Managing Editor, The Asian Banker

Briefing on key trends and findings from Excellence in Retail Financial Services Awards 2023

Awards programme: Process, methodology and scorecards
Overview of the retail banking market
Key findings from the Awards programme
Best practices in the region (based on submissions)

Presentation by Christian Kapfer, Director of Research, The Asian Banker

10:30

Tea/Coffee Break

11:00

Uncovering a new era for customer experience through digital-first operating models

Banks and FIs will continue prioritising a frictionless digital customer journey in 2023 to survive in an ever-changing and competitive environment. There is a great need for solutions that will meet all customer needs in convenience, security, comfort, and engagement. Incumbents will also have to work closely with new market entrants to establish an open banking ecosystem, which will lead to more operational efficiency and profitability. Digital technologies such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) also lead the way toward more personalised offers.

Utilisation of APIs and open banking in collaboration with fintechs
Hyper-personalised digital engagement through AI, RPAs, and APIs
Immersion and integration in streamlining processes for consumers
Acceleration of digital transformation through fintech collaboration

Panelists include:

Sylwia Kulesza, EVP, Head of Innovation & Digital Strategy, Techombank
James Tran, Head of Digital Bank, TP Bank
Nguyen Ngoc Nhu Uyen, Former EVP, Asia Commercial Bank (ACB)
Nguyen Viet Thang, Head of Hyper Automation Program, FPT Software

Hosted by: Wilson Chia, Member, Advisory Council, Excellence in Retail Financial Services Global Awards Programme

11:45

Powering and securing the future of payments

The hyper-connected digital infrastructure and penetration of smartphones have enhanced digital payments by introducing open banking API ecosystems. For consumers and businesses alike, there’s a continuing upward trend in the adoption of all things digital. Speed, transparency, predictability and low transaction costs are the new drivers of the digital payment landscape. Banking-as-a-service and embedded finance solutions offer traditional institutions the opportunities to tap into alternative revenue streams while delivering a more seamless customer experience. In this session, we will discuss how the future of digital payments will revolutionise the financial services industry.

Bridging infrastructure gaps to modernise the payments landscape
Expansion of non-cash payments coverage in rural areas
Enhancement of security and transparency of cashless payments
Payment-as-a-service - reinforcing the need for an innovative and sustainable digital payment platform
New era for digital payments – Bridging the gaps through CBDCs and regional payments integration initiatives

Panelists include:

Kanishk Upadhyay, EVP, Head of Liabilities, Cards and Payments, Techombank
Tam Nguyen, Country Managing Director, TrueMoney, Vietnam

Hosted by: David Gyori, Member, Advisory Council, Excellence in Retail Financial Services Global Awards Programme

12:30

Luncheon

13:30

Cloud-native transformation: Building a more agile and responsive retail finance ecosystem

The hype surrounding AI and cloud isn’t going to end any time soon. Both incumbents and emerging players are leveraging technologies for digital transformation. Banks and other FIs also realise the value of large amounts of data, as they utilise it for decision-making and customer engagement. The adoption of AI and cloud as well as data management will reflect enormously through innovation in products, services, and distribution channels.

Growth of core computing in the cloud for digital banking strategy
How are FIs creating more seamless, frictionless customer interaction and personalised banking service?
Monetising data to increase revenues, lower costs and mitigate related risks?
AI-backed solutions in risk management, fraud detection, and cybersecurity

Panelists include:

Johnson Poh, Chief Data Officer, Group Executive, VPBank; former Head of Group Enterprise AI and Data, UOB
Nga Pham Thi, Chief Data Officer and Deputy CEO, TNEX Digital Bank

Hosted by: David Gyori, Member, Advisory Council, Excellence in Retail Financial Services Global Awards Programme

14:15

Improving access to finance for MSMEs

SMEs and MSMEs aid in the fortification of a country’s economy and employment. Traditional players in the industry have shown resilience and strived to improve their performance, despite the impact of the pandemic on productivity, network coverage and capital. Incumbent and new market entrants factor in the rapid digital adoption by customers and businesses. Their future growth will depend on personalised and streamlined processes.

Latest trends in the SME digital banking landscape
How do organisations build and redefine business models to be more inclusive and resilient to volatile market conditions?
How can traditional banks evolve to compete with challenger banks amid technological disruption and regulatory changes in digital payments and lending?
Personalised offerings for customer experience and bank productivity

Panelists include:

Fred Lim, Executive Director Country Head, Retail Banking, UOB Vietnam
Tim Scheffmann, CEO and Founder, LTS Ventures
Anuj Sharma, Chief Operating Officer, India Mortgage Guarantee Corp. (IMGC)

Hosted by: Christian Kapfer, Research Director, The Asian Banker

15:00

Fostering inclusive innovation in central banking: Perspectives on blockchain, CBDCs, and payments

Presentation by: Daniel Eidan, Advisor and Solution Architect, Bank for International Settlements (BIS)

Daniel Eidan builds and delivers technology solutions for the public sector and central banks with a special focus on blockchain, DLT, CBDC and payments. He has led and contributed to various projects, most notably Project mBridge on cross-border wholesale CBDCs, Project Arum on domestic retail CBDCs, and Project Sela a cyber security CBDC initiative. He will share his thoughts on BIS role in fostering innovation and collaboration within the industry; the importance of inclusive innovation, to ensure that its benefits are widely shared and that the financial system continues to serve the needs of all members of society.

Hosted by: Foo Boon Ping, President and Managing Editor, The Asian Banker

15:45

Tea/Coffee Break

16:15

Wealth Management - Serving the changing client needs in a disruptive environment

The session will discuss the future trends and developments in the wealth management industry, the role of non-traditional players as well as ways to improve and enhance customer experience.

What are the key disruptions and changes happening in next 5 years?
How different market players –regulators, international and local banks, insurance companies, independent wealth managers and others evolve with the changes in wealth management industry?
How do we see the non-traditional players in the industry?
What’s the role of technology for future wealth management?

Panelists include:

Girish Sehgal, Head of Wealth Management, ICICI
Nguyen Ngoc Nhu Uyen, Former EVP, Asia Commercial Bank (ACB)
Thien Lu, former Head of Affluent Banking and Wealth Management, VPBank

Hosted by: Wilson Chia, Member, Advisory Council, Excellence in Retail Financial Services Global Awards Programme

17:00

The Agenda

Excellence in Retail Financial Services Convention 2023

Thursday, 16 March 2023

Lotte Hotel, Hanoi, Vietnam

Registration

Welcome Address

Opening Keynote

International Keynote

The International Heads of Retail Annual Dialogue

Rethinking a sustainable digitisation journey of finance

Briefing on key trends and findings from Excellence in Retail Financial Services Awards 2023

Tea/Coffee Break

Uncovering a new era for customer experience through digital-first operating models

Powering and securing the future of payments

Luncheon

Cloud-native transformation: Building a more agile and responsive retail finance ecosystem

Improving access to finance for MSMEs

Fostering inclusive innovation in central banking: Perspectives on blockchain, CBDCs, and payments

Tea/Coffee Break

Wealth Management - Serving the changing client needs in a disruptive environment

Concluding Remarks

Have a query? Fill the form below!

For more details, please contact