KEB Hana Bank was awarded Best Automated Chatbot Initiative, Application or Programme at The Asian Banker International Excellence in Retail Financial Services Awards 2019

• KEB Hana Bank’s HAI Banking 2.0 provides convenient access to a multitude of banking services through automated chatbot HAI
• HAI 2.0 breaks away from existing bank chatbots, providing a new and refreshing customer experience
• The service allows banking transactions across numerous functions, including several industry-firsts

Dubai, March 21st, 2019 - KEB Hana Bank was awarded Best Automated Chatbot Initiative, Application or Programme at The Asian Banker International Excellence in Retail Financial Awards 2019. The awards ceremony was held in conjunction withThe Excellence in Retail Financial Services Convention 2019at Conrad Dubai, U.A.E on March 21st, 2019.

In the picture: John Holder, Chief Technologist, Realities Centre; Richard Hartung, Member of the International Advisory Council of Excellence in Retail Financial Services Awards Programme; Lee ByungYeol, Head of Future Banking Business Division, and Shin Joon-Ho, General Manager of Future Banking Strategy Department, KEB Hana Bank

KEB Hana Bank’s HAI 2.0 provides convenient access to a multitude of banking services through an automated chatbot

The HAI 2.0 service provides customers with convenient access to 25 different banking services, including remittance, inquiry, tax, currency exchange and product subscription, all through a conversation with its automated chatbot. Improvements made to the service seem to have produced results, with usage of the service increasing tenfold since its previous iteration.

HAI 2.0 breaks away fromexisting bank chatbots, providing a new and refreshing customer experience

HAI 2.0 breaks new ground for the style of bank chatbots, with a fully non-scripted natural language processing chatbot visualised as a three-dimensional character, complete with a set of facial emotions and expressions. The service also utilizes cameras and full optical character recognition, eliminating the need for documents to be uploaded.

The service allows banking transactions across numerous functions, with several industry-firsts

HAI 2.0 gives customers access to a wider range of banking services compared to its peers, with numerous industry-firsts. These include a wide variety of payment transactions, systematic transfer plans, term deposit applications, instalment savings, and product applications.

The International Excellence in Retail Financial Services programme is one of the most rigorous, prestigious and transparent awards programme for consumer financial services in the world. Covering all of the Asia Pacific, the Middle East and West Africa, the programme was instituted in 2001 to recognise the pursuit of excellence amongst retail financial institutions. The programme evaluates more than 300 banks and non-bank retail financial services players in more than 42 countries, via a rigorous audit-based approach. Detailed evaluation criteria for each category may be found at http://awards.asianbankerforums.com/retailfinancial/criteria-country

About The Asian Banker International

The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The Singapore-based company has offices in Singapore, Malaysia, Manila, Hong Kong, Beijing, and Dubai, as well as representatives in London, New York, and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. The company’s website is www.theasianbanker.com

You may visit the Excellence in Retail Financial Services Awards gallery at https://www.facebook.com/pg/TheAsianBanker/photos/?tab=album&album_id=10157080239284804

For further information on the collaterals for winning banks, please contact:

Mr. Alfred Labicassi
The Asian Banker
Email: alabicassi@theasianbanker.com