E.SUN Bank improves client experience with Customer Journey Office, developing 16 major journeys and 46 sub-processes to boost customer recommendations

E.SUN Bank established a Customer Journey Office to enhance client experience, developing 16 major journeys and 46 sub-processes that are closer to consumers’ needs. The bank comprehensively reviews the experience on products and services, thereby increasing customers’ willingness to recommend its services. With a BankQuality Score of 100.8, the award for Most Recommended Retail Bank in Taiwan goes to E.SUN Bank.