Absa Bank improves customer convenience by reducing paperwork and significantly shortening turnaround times for trade applications

Recognising the need to innovate and adapt, Absa accelerated the digitalisation of trade finance operations by partnering with a Trade AI platform. This collaboration automated document-checking, reducing costs by 60–70%, improving accuracy, and cutting turnaround times from two to five days to just 10 to 15 minutes. It also introduced self-service features on its trade finance portal, enabling customers to manage trade finance products and services online.