Best Retail Bank in the Middle East and the UAE is Emirates NBD

Emirates NBD is among the most profitable in the Middle East, with a retail return on assets of 5.8% and retail cost-to-income ratio of less than 30%. In the UAE, it is the largest consumer bank in terms of revenue and profits, with market share in retail revenue of more than 25%. In 2023, lending increased by a record AED 18 billion ($4.9 billion) and deposits grew by AED 35 billion ($9.5 billion) with a healthy CASA to deposits ratio of 77%. The bank has been leading the digital transformation in the region, leveraging new technologies such as artificial intelligence (AI), private cloud, and open application programming interface (API) to drive efficiency and user growth. To improve user experience, it scrutinises more than 20 million customer data points daily as part of its data strategy. For redefining retail financial services across the region and in the UAE, the Best Retail Bank in the Middle East and the UAE is Emirates NBD.