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Best Retail Bank in Thailand - KASIKORNBANK
The winning bank’s performance shows that 2021 is another successful year in employing its customer-centric strategy. It introduced a new normal customer experience management project that covered service channels enhancement, digital experience improvement, and proactive problem management. The bank maintains a healthy net-interest margin level throughout the last three years. It recorded a retail income growth of 38% and profit growth of 55% in the first nine months of the past year. The bank’s retail customer base stood at almost 19 million, and 10% year-on-year increase. The Best Retail Bank in Thailand is KASIKORNBANK.
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The Asian Banker is the region’s most authoritative provider of strategic business intelligence to the financial services community. The global research company has offices in Singapore, Malaysia, Hong Kong, Beijing and Dubai as well as representatives in London, New York and San Francisco. It has a business model that revolves around three core business lines: publications, research services and forums. Visit www.theasianbanker.com for details.
You may visit the Excellence in Retail Financial Services page at http://awards.asianbankerforums.com/retailfinancial/
For further information on the collaterals for winning banks, please contact:
Mr. Mobasher Zein Kazmi
Head of Research
Tel: (+61) 452 514 145
Email: mkazmi@theasianbanker.com
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