Best Chatbot/Voice Banking Service goes to Emirates NBD – WhatsApp and IVR

The Emirates NBD chatbot/voice banking service, handling 10% of interactive voice response (IVR) traffic, has seen a 95% journey completion on WhatsApp. This high engagement highlights its success in delivering digital convenience, while its user-friendly features demonstrate the bank's commitment to enhancing customer interactions. For its convenience and significant adoption, the award for Best Chatbot/Voice Banking Service goes to Emirates NBD – WhatsApp and IVR.