RHB BDS Evo transforms its branch digitisation with operational efficiency and digital innovation

RHB BDS Evo commitment to innovation and customer experience is exemplified by the BDS Evo initiative, which digitized its branch network. This transformation addressed over 70% of onboarding and 15% of tellering pain points. With BDS Evo rolled out to nearly 80% of branches, the bank saw significant improvements: over 420,000 accounts opened within 12 months, 85% of which were processed within 15 minutes, and a customer satisfaction rate  exceeding  99%.