- This bank’s platform minimises the need for manual tasks, improves accuracy, reduces error, increases security, and enhances customer experience.
- The platform uses robotic desktop automation, robotic process automation, machine learning, and artificial intelligence.
- The deployment of 473 bots saved the bank millions in costs; savings are expected to increase by 20% from 2024 onward.
- For its initiative in reaching a new level of automation in digital operations, improving client experience and optimising operation cost, the Best Productivity, Efficiency & Automation Initiative is by TPBank Vietnam.
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