DIGITAL TRANSFORMATION ROADMAP IN THE
EVER-CHANGING ENVIRONMENT

The global financial services industry is undergoing a significant digital transformation journey. Incumbents are accelerating to modernise their legacy systems to remain competitive with the rise of new challenger banks, fintechs and changes in customer behaviour. The implementation of technologies such as artificial intelligence (AI), machine learning (ML), internet of things (IoT), advanced analytics, cloud computing and robotic process automation (RPAs) are fundamental for financial institutions (FIs) to thrive in this changing environment. The adoption of open banking APIs and collaboration with fintechs, and third parties will enable FIs to increase digital customer engagement by offering more customised products to provide a hyper-personalised experience. This will meet customer needs in a secure, agile and scalable way. The revolution in digital currencies is transforming the banking industry with the rise of decentralised finance (DeFi), the evolution of blockchain technology and Web 3.0. Globally, regulators are developing central bank digital currencies (CBDCs) in countries such as USA, India, Nigeria, Brazil among others. These improvements and technological advancements are pushing traditional players to further innovate and expand their digital foot-print and re-think customer journeys with seamless convergence of technology. In line with this, the cybersecurity landscape is becoming more volatile. As cyberthreats are expected to grow in the coming years, the awareness of cyber intelligence is on-demand to prevent and mitigate those attacks. The economic disruption during and post-pandemic has impacted the banking services to become more seamless and contactless. This has led to an abundance of new market entrants and increased usage of mobile wallets and digital-only banks, creating new vulnerabilities that banks must address. Hence, banks have to act in a preventive, corrective and detective way to stay ahead of cyberattacks while considering the increase of ransomware attacks, cloud-based cyberattacks, and social engineering threats. The Asian Banker Financial Technology Innovation Conference will discuss the future of the financial services industry in the digital-first era and how banks are designing their digital strategy to better position themselves in the coming years. The programme is designed for senior executives from banks, insurance, fintech and large technology companies for a day of intense discussions on the key transformational issues shaping the future of the financial sector. To celebrate the achievements of top-performing institutions The Asian Banker Financial Technology Innovation Awards ceremony incorporated with Risk Technology Implementation Awards 2022 as well as Retail and Transaction Finance Digital, Frictionless and Product Awards 2022 will be hosted in conjunction with the conference on Thursday, 4 August 2022.