In view of the coronavirus disease (COVID-19) outbreak, all event schedules have been moved to a time when we reasonably expect the crisis to be contained. Check our website for the new dates. Changes are made based on our coordination with the local industry players. Please get in touch with Sr. Program Manager: Nurul Fitriyana at for further clarifications.

  • Thursday 14 May 2020, Lotte, Seoul, South Korea
  • (+65) 6236 6506

The Agenda

The 5G Future of Retail Finance Convention 2020

Thursday, 14 May 2020

08:00 – 09:00


09:00 – 10:00

Welcome Address

Opening Remarks

Opening Keynote: Global state of play of 5G

5G, the next generation network, far superior to 4G and LTE is here! South Korea became the first country to adopt 5G at a large scale in April 2019. 5G is destined to revolutionise multiple sectors of society. Its impact will be evident in self-driving cars, virtual reality, remote surgery, smart cities, and within the banking industry.

What is the potential of 5G has? What is the commercialisation value? How will it empower the various exponential technologies in different industries? What impact will it have on organisations in terms of business models, etc?

Rethink, reimagine and redefining the financial services ecosystem

The financial services ecosystem has grown by leaps and bounds and continues to go through tremendous changes. Formidable factors such as world economic growth and development of new regulations and rise of non-traditional players, are keeping financial institutions on their toes.

On the technology front, the emergence of exponential technologies is robustly becoming an enabler for both customer experience and efficient operations. How are we staying on top of it all?

In this opening session, we will discuss how these pivotal forces are changing the landscape and creating opportunities for building next-generation, data-driven financial services ecosystem.

10:00 – 10:30

Coffee/Tea Break

10:30 – 11:15

Harnessing the full capabilities of AI

Over the years, AI has quickly climbed the priority ladder, becoming the true differentiator factor. It enabled financial institutions (FIs) to make sense of the vast amount of data collected, deliver a hyper-personalised customer experience, improve decision making and boost operational efficiency.

  • How are FIs integrating AI and machine learning (ML) across their value chain?
  • 5G: How could 5G accelerate the use of AI in financial services?
  • Data: How is it enabling financial service providers to make their data more actionable?
  • Customer experience: Identifying best strategies for specific geographic and demographic customer segments, and predicting customer needs and trends
  • Chatbots: How effective are these at cost reduction and in driving superior customer experience with responses and effective issue resolution?
  • Risk: Is AI instrumental in how financial institutions improve their security and in preventing and detecting fraud?
  • Operational: How effective is Robotic Process Automation in saving labour, operational costs, minimising errors and ensuring compliance?

This session will be facilitated by Faculty and invited Speakers.

10:30 – 12:00

The international heads of retail annual roundtable

This important annual dialogue involves the heads of retail from more than 30 countries from the Asia Pacific, Middle East and Africa. The dialogue will cover a comprehensive range of key issues on leading best practices in the industry:

  • Regulatory challenges in the industry
  • Paradigm shift in business models to be customer-centric
  • Harnessing exponential technologies to accelerate processes and be data-driven
  • Implementation of blockchain across value chain
  • Measures to strengthen cyber resilience

Key findings from the Excellence in Retail Financial Services Awards Programme 2020

  • Overview of the retail banking market
  • Awards programme: Process, methodology and scorecards
  • Key findings from the awards programme
  • Best practices (based on submissions)

This session will be facilitated by Faculty and invited Speakers.

11:15 – 12:00

Unravelling the potential of payments in the new digital world

  • The latest trends in the payments landscape
  • How are FIs leveraging on blockchain to revolutionise payments?
  • How are APIs improving information sharing and the interaction between different players in the payment’s ecosystem to lead a more effective and seamless user experience?
  • Remittances, interbank and P2P payments: exploring the major innovations in payments
  • The rise of e-wallets: What does this mean for banks?
  • How to establish a resilient payments business model in a fast-changing landscape?
  • Addressing the growing threats from alternative banking solutions.
12:00 – 13:00


13:00 – 13:45

Crypto and distributed ledgers in the 5G world

The distributed ledger technology first gained prominence in 2009 as the backbone of bitcoin. But as the digital currency’s value fluctuated, blockchain’s potential as a revolutionary technology for financial institutions through fraud reduction – addressing operational risk and capability of slicing through layers of inefficiency – is gaining momentum.

  • What is the impact of blockchain technology in financial services?
  • Businesses: How could blockchain make the financial services industry’s infrastructure less expensive?
  • Security: How can blockchain eliminate threat or the risk of fraud?
  • Know Your Customer (KYC): Blockchain streamlining KYC and AML processes
  • Payments: Blockchain can be used to make payments globally, with real-time execution, complete transparency, fraud analysis and prevention at a reasonable cost.
13:45 – 14:00

Coffee/Tea Break


Case Studies and Technology Showcase

The Asian Banker, together with the Korea Fintech Association and the StartUp Associations, curated a selection of innovations that are already underway in South Korea involving different industries that are shaping the use of 5G in the country.

15:00 – 15:45

Managing threat and strengthening cyber resilience

Financial institutions have been at the forefront of combatting cyber-attacks. The threat landscape is constantly transforming and growing as a result of an increased digital footprint and persuasive use of the internet. Defenses continue to evolve; attackers are progressively adapting.

  • What are the latest threats and challenges in cybersecurity, privacy and frictionless in finance?
  • How are FIs raising the cybersecurity standards and strengthening cyber resilience?
  • What are the measures implemented to mitigate the risk of malware infection like in bitcoin and crypto wallets?
  • AI and quantum computing help mitigate cyber attacks
  • How are FIs educating customers on cybersecurity and gaining back their trust?
15:45 – 16:15

Innovations in AI and hyper-personalisation

Customers are redefining their expectations – banking whenever, wherever. They are taking their cues from other industries that offers multichannel access, product simplicity, seamless integration and ‘segment-of-one’ targeting. They want convenience, personalisation, accessibility and ease of use.

  • How are FIs redefining their business model and changing the mindset in the organisation to be customer-centric?
  • Harnessing the power of data and AI to create hyper-personalisation
  • Upgrading the mobile banking experience: how can this proposition be enhanced?
  • Bringing back the branch: To what extent is physical presence absolutely essential?
  • Partnerships: Banks and telcos
16:15 – 17:00

Payments and the state of play in a 5G universe

Payments has a lot to learn from telecommunication as well as gaming platforms. In fact, it shares the same “rails” and as such has to meet the same rules as the entertainment and communication industries. The introduction of 5G will require banks and FIs to significantly reform the ways they strategise their payment businesses. Banking services such as payment services will attain new forms extending to newer channels, including mobile phones, wearables, IoT devices and virtual reality.

  • What does it really mean for the industry? Are we ready for it?
  • Exponential technologies: How will it empower the use of AI and also other technologies such as AR/VR to provide efficient services to customers?
  • Business: How will it redefine and build more efficient back-end processes?
  • Cybersecurity: Does it improve security?

This is a working agenda, content and speaker will be updated on timely basis

For more details please contact to Program Manager :

Nurul Fitriyana

Senior Programme Manager


Tel: +65 6236 6506